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Returns

HOW LONG DO I HAVE TO RETURN AN ITEM?

For UK and ROI customers, unsuitable items can be returned within 7 days of the date shown on the dispatch note if you require  a cash refund. If you are returning an item to be exchanged or to receive store credit, the the item can be returned within 14 days from the date show on the dispatch not. 

For International customers, you are able to return unsuitable items within 7 days of the date you receive the parcel. 

Please return unsuitable items in their original NeedThatLook.com packaging. Please note, we cannot offer refunds on pierced jewellery or on swimwear due to hygiene reasons.

 

DO YOU OFFER FREE POSTAGE ON RETURN?

We are sorry we do not offer free returns at the moment.

 

HOW DO I RETURN AN ITEM?

Please follow the instructions listed  below for returning your parcel to us. 

  1. Re-pack the item in its original NeedThatLook.com packaging or in a secure, waterproof package with the labels and tags still attached.
  2. Items must be returned in a re-saleable condition. Items which have be worn, soiled or damaged cannot be accepted and returns on items like this will not be processed,  We recommend you take extra care when trying on items as  we cannot refund any items that are marked with fake tan, makeup, oils or creams.
  3. Complete  the NeedThatLook.com return form (which can be downloaded below) and enclose it with your return parcel. If you are unable to print it out the returns form,  the required information can be handwritten on a piece of paper instead.
  4. Return the package by using the Post Office’s Tracked Service and obtain a tracking number from the Post Office. Please do not post the package through the post box without obtaining a tracking number.
  5. Keep your tracking number safe as you will need this should Royal Mail lose your Parcel.NeedThatLool.com and LFG Online Ltd can not be held responsible for returns lost by Royal Mail, it is the customers responsibilty to claim from Royal mail for any lost return)
  6. Customers who use a freepostage offer will have £3.95 deducted from the amount refunded.

 

YOU CAN FIND THE RETURNS FORM HERE > Need That Look Return Form

 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We aim to process your return and refund you as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 21 days of returning the item, please email help@needthatlook.com with the proof of postage information on your Post office receipt and we will look into this for you.

 

CAN I CHECK THE STATUS OF MY RETURN?

We don’t currently have an online return tracking system, butyou can check  to see if it has been delivered to us by inputing your tracking number on www.royalmail.com/track-trace. Kindly note it can take 3 - 5 working days for the refund payment to show on your account, depending on your card issuer, once the refund has been processed.

 

DO YOU REFUND THE DELIVERY CHARGE?

We will refund the postage charge if you have cancelled your contract with us in accordance with the Distance Selling Regulations. Please see our Returns Policy for more information on your cancellation rights. This Means we will only refund you postal costs if we are at fault for any reason.

 

CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

Yes, course you can, Just complete our returns form and write the requested size on the form.

 

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OF FAULTY ITEM? 

In the unlikely event that the goods you receive are in any way faulty or incorrect, you MUST contact us within 48 hours by email on help@needthatlook.com, so we can resolve the issue, and maintain customer satisfaction. It is your responsibility to ensure the faulty goods are returned within 5 working days. A postage refund for returned faulty goods will require a postage receipt, returned with the product.

 

WHAT IS YOUR RETURN ADDRESS?

Needthatlook.com (LFG ONLINE LTD)

Unit D7 Newton Business Park

Talbot Road

Newton

Hyde

SK14 4UQ

 

Final Sale Items, Any Item purchased at £4.95 or Less is deemed as final sale and no returns will be accepted. Any return will be issued store credit to the value of the item excluding any pre-paid postage fees.

 

 



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